Parimatch UK Review - Is It Safe or a Scam? (2024)
Parimatch is a new but rapidly growing bookmaker in the UK, known for its excellent customer service among other things. In this review, we will take a closer look at everything that Parimatch has to offer, enabling you to make an informed decision about whether to sign up on the site or not.
Parimatch offers
Parimatch Overall Score
| Bonus | 9 |
|---|---|
| Sportsbook | 9 |
| Casino | 8 |
| Customer Support | 10 |
| Payment | 7 |
| Licensing Safety | 9 |
| Design and Usability | 9 |
| Overall | 9 |
Since Parimatch is operated by BetVictor under a white-label solution, one would expect a comprehensive product and this is indeed the case. You can take advantage of the great welcome offer and stay for the lighting-fast, user-friendly design with 30+ sports and hundreds of betting markets available. Not to mention that the customer support has been heavily praised by current customers.
In a time where only questionable white-label websites are launching - with no information on the owners behind the brand - it is refreshing to see a brand with 20+ years of experience enter the UK. In conclusion, Parimatch is a safe, legal and competitive new sports betting site for UK punters despite the saturated market.
About Parimatch
Parimatch may have launched in the UK in 2020 but the betting brand has actually been around for quite some time, first established back in 2000 in Ukraine. For its UK operations, the brand has partnered up with BetVictor and is operated by the latter under a white-label solution. A lot of the features are similar, therefore, but there are some differences between the two brands.
Although it was only just launched in the UK, it has gained attention especially among football punters thanks to the sponsorships of both Chelsea FC and Leicester City. Sponsorships are a common way for new betting sites to establish themselves on the market, but Parimatch already had a solid foundation thanks to the BetVictor partnership.
Nevertheless, a lot of punters probably have questions about the betting brand and whether it is worth signing up on the site or not. In this review, we take a look at everything you need to know, highlighting all of the pros and cons. And by the end, you will be able to make an informed decision about whether it suits your needs or not.
Is Parimatch Safe?
Parimatch is licensed and regulated by the Gambling Commission in the UK, meaning it adheres to industry-wide rules and standards. Furthermore, since it is operated by the beloved betting brand BetVictor, customers do not have to worry about safety here. This is also reflected on Trustpilot, with Parimatch having a great rating of 4.4 out of five stars.
Having said that, the owning company BV Gaming Limited was recently handed a £2m fine for failing to adhere to money laundering and social responsibility regulations. One can only hope that the Parimatch and BetVictor company has learned from its mistakes, but at least the latter's reputation has not really been hurt by this incident.
Parimatch Welcome Offer
Just like its sister site BetVictor, Parimatch has one of the best welcome offers on the market, with punters receiving £30 in free bets after placing a £10+ qualifying football bet. The latter has to be at a minimum odds of evens (2.00), just like BetBVictor's, but there are also some differences between the two offers.
For starters, Parimatch's is only eligible for football markets while BetVictor's can be used for any sport. Furthermore, the free bet structure is different with Parimatch offering the following: £5 Free Bet on football accumulator 4-fold or greater, £5 Free Bet on correct score, £5 Free Bet on to win and both teams to score., £5 Free Bet on any double, treble or higher, £5 Free Bet on any treble or higher, £5 Free Bet on any football market.
The free bets will expire in 7 days but it should be noted that they all will not be credited at the same time. The last free bet, for example, will be credited six days after the qualifying bet has been settled. The stake will not be returned with any winnings either, as expected. Overall, this welcome offer is certainly a good one and most punters will probably sign up just for this.
Horse racing punters, meanwhile, can claim a refund of up to £30 if their first bet loses (minimum 3.00, 2/1 odds). The refund is credited as free bets and the structure will depend on how much you staked. There is also a bet £10 get £20 offer that can be used on all sports, so this certainly makes up for the football focus on the primary offer
Parimatch Promotions
There are not that many promotions to make use of at Parimatch, unfortunately, but let's go through the ones that are available. Football punters can get acca bets boosted up to 40%, starting at 10% with five selections. The acca must have minimum odds of 2/1 (3.00) in total and the selections must be from an English league. It can be used once per day, with a maximum boost of £500, and will only apply to bets that win.
In addition to the acca boost, Parimatch also offers a free-to-play game called Hat-Trick Hunt. Punters only need to predict the correct scores of three selected Premier League clashes or games in the Championship, with three correct predictions resulting in a £50 free bet. The latter can only be used on bet builder, it should be noted.
Finally, there is also a promotion for those who like to bet on horse racing. Parimatch will issue a refund if the horse fails to give the punters a run for their money. On single bets, the refund is capped at £100 while it is slightly higher for multiple bets at £500. The biggest advantage is that the refund will be credited as cash, and not as free bets.
Parimatch Deposit
There is a decent range of payment methods to choose between Parimatch, with the popular e-wallet PayPal being one of them. Parimatch is also one of the Apple Pay betting sites, and this is good for users who prioritise convenience, though it will likely not be the most used method. The minimum deposit amounts are also good across the board, with punters able to deposit as little as £5, although it is slightly higher for PayPal.
Update: Parimatch currently does not offer PayPal due to a 'technical error'. Below, we have collected everything you need to know about the deposit methods at Parimatch:
| Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
|---|---|---|---|---|
Visa
| £5 | £30,000 | No fee | Instant |
Mastercard
| £5 | £30,000 | No fee | Instant |
Apple Pay
| £5 | 1,000 | No fee | Instant |
How to Deposit at Parimatch
- Tap on the account icon in the top right corner
- Tap on 'Deposit' in the account section
- Choose your preferred payment method and enter the relevant details
- Enter the amount and tap on 'Deposit' to complete the process
Parimatch Withdrawal
The withdrawal options are on par with those for deposits and most users will probably find this to be a comprehensive offering. In terms of speed, however, Parimatch is perhaps lacking a bit. Those who are keen on fast withdrawals can simply use PayPal as their preferred method, though, to get the funds relatively quickly. Update: Parimatch currently does not offer PayPal due to a 'technical error'.
Below, we have collected everything you need to know about the withdrawal methods at Parimatch:
| Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
|---|---|---|---|---|
|
Visa
| £5 | £30,000 (£2,500 with Visa Direct) | No Fees | 2-5 business days (Up to 24 hours with Visa Direct) |
|
Mastercard
| £5 | £30,000 | No Fees | 2-5 business days |
|
Apple Pay
| £5 | £50,000 | No Fees | 1-3 business days |
Bank Transfer
| Not Specified | Not Specified | No Fees | 2-5 business days |
How to Withdraw Funds From Parimatch
- Tap on the account icon in the top right corner
- Tap on 'Withdrawal' in the account section
- Choose your preferred payment method and enter the amount
- Tap on 'Withdraw' to complete the request
How to Verify an Account at Parimatch
Parimatch has a KYC (Know Your Customer) process in place to confirm the identity of its customers, as is mandatory per the Gambling Commission regulations. This means that new and existing customers might be asked to provide additional documentation, even though the verification is usually done automatically. The documents in question are:
- Proof of ID: Passport, Driving Licence, National ID.
- Proof of Address: Bank Statement, Gas and Electricity Bills, Driving Licence etc.
Customers will not necessarily have to upload both of these, as it depends on what Parimatch needs to confirm, but this will be made clear in the email if additional verification is needed. The documents can be uploaded on the site or sent over email. Failing to comply with the process will result in an account suspension.
Parimatch Sportsbook
Given that Parimatch is operated by BetVictor under a white-label solution, you would expect to see a very decent sportsbook on offer. This is indeed the case, with football and horse racing being the most popular sports on the site. However, there are around 30 sports available in total and customers can also bet on minor ones such as table tennis and futsal.
Starting with the football offering, we always like to take a look at a Premier League game to determine the overall standard. There is a decent selection of markets (around 200) and enhanced odds are offered days in advance, for both standard markets and bet builder picks. Speaking of the latter, the feature is very comprehensive at Parimatch with the popular markets such as player to be carded and player shots on target.
Betting margins are another important aspect of a betting site, as this is essentially the fee that punters are charged for placing a bet. It is often overlooked by punters, but it could make a big difference in the long run. Our testing of Parimatch's odds showed an average of 7%, which is not terrible but definitely higher than the best bookmakers in the UK.
It is worth pointing out that Parimatch did indeed end up in our top 10 list of football betting sites, so it is a solid choice for that sport. As for other sports, with horse racing being the other popular one, Parimatch has decent depth in the markets. There are better horse racing options out there, but Parimatch is certainly a decent overall choice when it comes to the sport of kings.
The live betting experience at Parimatch is decent, featuring a nice infographic, but live streaming is not offered to the same extent as the competitors., This is one thing keeping Parimatch, as well as BetVictor, from truly competing with the big sites. On the other hand, sports punters who already have subscriptions for the sports will not care about this.
As for special markets, such as bets on the popular Eurovision or even on the next US election, there is a decent selection at Parimatch including the already mentioned specials. There is also a very comprehensive section for betting on Esports, which is important given the spike in popularity, and there are virtual games for those who want to bet at any time.
| Football Markets (Premier League Game) | 200+ |
|---|---|
| Betting Margins (Average) | 7% |
| Horse Racing Coverage (Countries) | UK & Ireland + International |
Parimatch Casino
With Parimatch mainly known as a sports betting company, it is no surprise the company has put up decent welcome offers to tempt new users to sign up to its casino site. There are three of them to choose between; one for the casino, one for the live casino and one for the game Aviator. Only one can be claimed per customer, though, so make sure to pick the right one when signing up.
However, while the welcome offers for Parimatch's casino are good, the site does appear to lack deals aimed at existing customers. Those who like to see that their loyalty to a particular online casino is going to be rewarded might feel let down by the lack of a VIP rewards scheme, which is in place as standard as most online casinos nowadays.
Slots make up the majority of the games on offer at the Parimatch casino, as is the case with most sites these days. There are hundreds of slot games available to play, covering everything from branded titles and Megaways games to other types of progressive jackpot games.
NetEnt's famous online slot Gonzo's Quest is one of the most recognisable titles in the highly impressive library of titles at Parimatch, along with the likes of Starburst and Book of Dead. Microgaming, Novomatic, Pragmatic Play, Play'n GO and Red Tiger are all featured here too.
New games are added regularly too, which is good news for anyone who likes to try out fresh slots, while the Parimatch casino itself is easy to navigate around the various types of slots too. Table games are covered in a good level of detail at the Parimatch casino as well, with various options for those who like the old casino classics like blackjack, baccarat, roulette and so on.
In the live casino, games like baccarat, roulette and blackjack sit side by side with some of the more modern alternatives such as Crazy Time and Deal or No Deal Live. The Parimatch live casino is an extremely strong area of the site, with dozens of different rooms for users to try.
High rollers will feel at home at the Parimatch live casino, but those with less money to spend are not left out here either. Indeed, the minimum stake is as low as 10p on some of the main games that can be played at the Parimatch casino, which is good news for those who like to be able to keep close control over their spending.
Parimatch Mobile App
Mobile apps have become increasingly important for betting brands as punters are more and more used to betting on the go. Of course, this can also be done on a mobile website but the convenience of an app cannot be overstated. Parimatch is clearly aware of this, offering an app for both iOS and Android that its customers can download.
The app boasts rave reviews on both platforms with a rating of 4.7 and 4.4 out of five stars on the App Store and the Google Play Store respectively. The fact that both the sportsbook and the casino can be accessed in the app is one of the main strengths. Without a doubt, it is among the best betting apps available in the UK, which says a lot.
To download the app, simply head over to your app store and search for 'Parimatch'. The yellow and black logo should then pop up, along with the title 'Parimatch Sports Bet & Casino'. Then you just need to tap on download/install and the phone will do the rest.
Parimatch Responsible Gambling
Responsible gambling is very important these days, with the risk of gambling addiction being higher than ever, and Parimatch has made sure to tick the boxes on this front. In addition to the 'Safer Gambling' page, which features a lot of information, the following tools are also available:
- Deposit limits (Daily, weekly, monthly)
- Gaming time reminders
- Product restriction
- Self-Exclusion
New customers, as well as existing ones, are advised to use deposit limits as these will force them to reflect on their betting habits. The limits cannot stop everything, of course, but will keep most punters from spending more than they first anticipated. As we mentioned in the 'Is Parimatch Safe?' section, the company did breach social responsibility regulations - resulting in a £2m fine - but has hopefully learned from it.
Parimatch Customer Support
Parimatch has a very good rating on Trustpilot, as we highlighted in the 'Is Parimatch Safe?' section, and a lot of that has to do with customer support. Many punters felt that the team was very helpful in solving any queries they had, responding in a timely manner as well, and this is something very important that many new betting sites overlook.
Customers have many options to choose between when it comes to contacting the Parimatch support team. In addition to the standard methods such as email and live chat, the team can also be contacted via social media or even text message. This means that if a customer has a problem, it likely will not be a problem for long.
There is also a comprehensive FAQ page on the site, which will answer most of the questions that punters might have. All in all, Parimatch has been praised for its customer support and one can certainly understand why. Check out the table below for most of the contact details.
| Chat | Yes |
|---|---|
| help@parimatch.co.uk | |
| Phone | +447700177678 |
| Opening hours | 7 Days a week, 24/7 |
How to Get Started at Parimatch
If you are interested in signing up on Parimatch, you can follow our step-by-step guide on how to do so below:
Head Over to parimatch.co.uk and Tap on ‘Sign Up'
You can also use our link at the top of this page, which will bring you to the welcome offer and the sign-up page.
Enter Your Personal Details
In the first step of the registration, you will be asked to enter personal details such as full name and date of birth. You also need to enter a valid telephone number. Tap on the green arrow icon to continue.
Enter Your Home Address
In the second step of the registration, you will be asked to enter your full home address. Tap on the green arrow icon to continue.
Choose Your Account Details
In the final step of the registration, you will be asked to enter your email and preferred password for your account at Parimatch. You will also have the option to opt in/out of marketing messages.
Tap on ‘Create Account’ to Complete the Process
You will need to accept the terms and conditions at Parimatch before tapping on 'Create Account', but that is it! You will now be able to start betting.
FAQs
Who owns Parimatch?
What is Parimatch?
Does Parimatch have betting apps?
User Reviews
Thomas ONeill
May 25, 2023
Have deposited 20 which was easy. Then I started getting emails asking proof of identity passport photographs bank account photographs proof of address photograph. I decided not to send all this information and asked for my money back. I have hit a brick wall and sent them enough details to prove who I am. I paid via PayPal and thats my next hope.Unless you want this agro KEEP AWAY.
Niel
April 2, 2023
Terrible company there ok if you are loosing but if you win thats a different story
Mike mead
July 26, 2022
the 24 hour to withdraw is a joke get with the technology it should be straight back like all the other sites I play wont be playing again
Wayne tatton
June 11, 2022
Do not use this site if your after the welcome offer. They took my money let me wager the 10pound then they wanted Id proof I was holding my Id a proof of an address then a bank statement. Then to top it off once Id done all this they told me Im not entitled to the welcome bonus because I have a bet victor account. False advertisement you ask for the money back and what do you know they cant do that. Stay well clear scam site
Sharon lister
May 24, 2021
They seem very happy to take you hard earned money but if you win they want you to send you a lot of personal information before they will send you it. Customer services will just quote you the small print that you should have read.I will stick to main stream betting sites thanks
James
February 9, 2021
I was nervous after seeing the poor reviews here but the bet 5 get 30 offer is one of the best I have seen so wanted to at least take advantage of it. Used it pretty easily with no wagering on the sports free bets but I didnt manage to convert the casino bonus.Overall won some money with the bonus and just received my withdrawal. (be sure to use card payments if you want to use this bonus).Nothing special with parimatch though will just go back to 365 now.
Ashley deacey
February 8, 2021
Horrendous company put your money straight down the drain and save yourself the time and effort by been robbed by these scammers
Max
January 12, 2021
I have had a great experience with parimatch so far I have made a good profit.Payouts take a few days but apart from that it has beef great
Jondog
December 7, 2020
PACK OF BASTARDS STAY CLEAR
Louis Gimigliano
November 30, 2020
Horrible company. Chat team completely ignored my questions and pictures and just gave me generic answers. I am scared after reading the other reviews I wont be able to withdraw my money either. Please read these reviews before supporting this company. Horrible people
J
November 27, 2020
Absolute scum bags . Verified my account I win big and they refuse to pay and take initial deposit. Reporting these absolute crooks please do not play here .
Andrew Martin
November 18, 2020
AVOID SCAM BOOKMAKERS They will let you deposit and state account fully verified but if you win and try and withdraw they will put up a brick wall and everything you send in for ID is never good enough.They are a bunch of thieves who have got 640 of my money and are refusing to pay me this cash.
Jamie
November 4, 2020
Robbing bastards take your deposit then close your account then say your e mail isnt recognise when you try all of the contact ways
Greg H
October 29, 2020
Pretty decent experience on parimatch so far. The bonus is easy to claim but you need to deposit with your debit card to claim the offer.The website is quick but it feels like its built for mobile whereas I like to build bets on the laptop.My first withdrawal took a few days but normal with card payments.