Betzone UK Review - Is It Safe or a Scam? (2024)

Betzone Promotions

The welcome offer at Betzone was far from impressive, so what about the promotions? The story is more or less the same, even if there are some promotions that might come in handy for customers. For example, selected football games are available for the 'Snore Draw' promotion, with punters getting 10 free spins if they bet £10 on a game that ends 0-0 after 90 minutes.

Horse racing punters can get up to £10 back as a free bet if the horse they backed finishes in second place by a nose, though only in UK and Irish flat races. The same deal applies to beaten by a neck for UK and Irish jumps races. Most notably, however, the industry standard best odds guaranteed promotion does not seem to be in place at Betzone and this is a huge omission.

Finally, those who place a £10 bet on a Premier League darts game will get a £5 free bet if a nine-darter is thrown in any of the games, which is a nice addition. Overall, however, Betzone severely lacks on the promotions front and is far from the best UK betting sites in that sense.

Betzone Sportsbook

Given that Betzone is operated by Playbook Gaming, punters can at least expect a decent sportsbook with just over 20 different sports to bet on. That is indeed a bit lower than the usual numbers, though, with most betting sites aiming for 30 or even more. Nevertheless, the popular sports football and horse racing can be found as well as smaller ones such as Gaelic football and rugby.

Taking a look at Premier League games and odds, which is often a good place to start, there are around 250 markets for punters to bet on and this is certainly decent. Not as many as you would find on the best football betting sites, but still good. There is also a bet builder feature that can be used but this lacks some important markets, and cash-out is not eligible when building bets at Betzone either.

The betting margins are also important to take a look at, as these can make a big difference in the long run. Essentially, the betting margin is a fee that the bookmakers charge for letting you place a bet. Our test showed that Betzone has an average of 6.84%, which is certainly okay as we have seen a higher average for some more prominent bookmakers.

As for horse racing, which is also very popular among UK punters, Betzone has a decent coverage of the UK and Irish races, especially since streaming is offered for these meetings as well. However, only some international races are offered, as evidenced by the fact that Betzone has lumped these all together in an 'International' category and not individual countries. Best odds guaranteed is also missing, despite being standard on every serious horse racing betting site.

Given that the sports offering is relatively weak, you would at least expect Betzone to make up for this on other fronts. However, while there is an okay section for virtual games, betting on Esports is not possible and customers will not find any special markets either. This is a huge disadvantage of the Betzone sportsbook as a lot of people are looking for odds to bet on different TV shows these days, for example.

Overall, therefore, Betzone's sportsbook is nothing more than okay and punters who want great variety should definitely look elsewhere.

Betzone Mobile App

Mobile apps have become increasingly important for betting sites, with most punters preferring convenient on-the-go betting, and Betzone has made sure to follow this trend. Indeed, there is a Betzone app both for Android and iOS, which is developed by Playbook Gaming and thus has the same design as the sister sites.

The app appears to be straight down the middle, with a rating of 3.4 and 3 out of five stars on the App Store and Google Play respectively. However, it is probably fair to say that it should not be regarded among the best betting apps in the UK. Still, it is nice to see that a new betting site can at least come up with a decent app.

It should also be noted that the app has a very similar design to the mobile website, so those who prefer to use the latter will not miss out on anything special. If you do want to download the app, simply head over to your app store and search for 'Betzone'. Then, the app should show up.

Betzone Customer Support

Customer support is an area where some new UK online sportsbooks have been known to fall short. When budgets are tight, the support department is one that often falls in the spotlight for cuts. And while Betzone states that it prioritises customer support, one can certainly question that as there is no live chat option on the site.

This means that punters will have to rely on sending emails to the support team, with response times taking up to 72 hours. It is hardly justified to call it 24/7 customer support, in other words, and this is something that Betzone must improve (among many other things) to compete. Of course, there is a FAQ section on the site but this is far from revolutionary.

We have collected the main information about Betzone's customer support in the table below:

How to Get Started at Betzone

If you are looking to sign up for an account at Betzone, you can follow our step-by-step guide on how to do so below: