Mr Play launched in 2019 and struck up an agreement with AG Communications, which provides the sportsbook and casino for many other bookies. How does the site stack up against its sisters and the best options around? Read our review to find out as we take a look at the key aspects.
Bonus | 7 |
---|---|
Sportsbook | 6 |
Casino | 7 |
Customer Support | 6 |
Payment | 8 |
Licensing Safety | 8 |
Design and Usability | 6 |
Overall | 7 |
I have always been sceptical towards AG Communications brands, more so because I prefer owners that actually know the ins and outs of their product. That being said, as the welcome offers are at least decent on these sites, I can understand why punters are looking to sign up. By all means, there is a good range of markets (and even a good bet builder) to use the sign-up bonus well.
On the other hand, I would never use Mr Play as my main betting site due to the design, lack of best odds guaranteed, a poor mobile app and slow withdrawal times. Also, the minimum amount for deposits and withdrawals is set at £10. A refresh of the design could go a long way to changing my mind, but it would still be far behind the best.
Mr Play has not been around for that long, at least compared to the top UK bookmaker, as the owner Marketplay Ltd launched the site back in 2019. The company teamed up with the well-known sportsbook and casino provider AG Communications Limited, with only a name and branding needed to get off the ground.
AG Communications Limited is licensed and regulated by the UKGC under account number 39483, meaning it is completely safe for punters to sign up on Mr Play. It should also be noted that Marketplay Ltd has launched two more betting brands, namely Luckster and ZetBet, making them sister sites of Mr Play.
The licence and sister brands are no guarantees for high quality, though, as the Trustpilot rating of 1.8/5 stars perhaps shows. A lot of betting brands have really poor scores, even some of the good ones, but it is still worth taking into consideration
If there is one thing that AG Communications-backed betting sites definitely need to improve, it is the welcome offers. That being said, even if it does not compete with the best sign-up offers, Mr Play has a slightly better deal than its sister sites with a bet £10 get £15 reward. There are no wagering requirements attached to this either, which is great.
Operator | Welcome Offer | Bonus Code | Claim Offer | |
---|---|---|---|---|
![]() | Welcome Offer Bet £10 Get £15 in Free Bets | No code required | Claim Offer | 18+, Welcome Bonus: New Players only, 1st Deposit, Min Deposit: £10, max £15 bonus, valid for 14 days, bets must be placed at a min. odds of 1/1 (2.00) or greater and be settled within 14 days of placement. System bets not eligible. Debit card deposits only. |
Thanks to the backing of AG Communications, Mr Play accepts several payment methods despite being a new betting site. Or new is perhaps pushing it, seeing as the bookie has been around for nearly six years, but you get the point. E-wallets such as PayPal and Skrill are available, and the same can be said for the increasingly popular Apple Pay.
The minimum deposit and withdrawal amount could be a bit better, currently at £10, but the amount of methods accepted makes up for this a bit. Below, we have collected everything you need to know about deposits and withdrawals at Mr Play.
Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
---|---|---|---|---|
![]() Visa | £10 | Not specified | No fee | Instant |
![]() Mastercard | £10 | Not specified | No fee | Instant |
![]() Apple Pay | £10 | Not specified | No fee | Instant |
![]() Paypal | £10 | Not specified | No fee | Instant |
![]() Trustly | £10 | Not specified | No fee | Instant |
![]() Skrill | £10 | Not specified | No fee | Instant |
![]() MuchBetter | £10 | Not specified | No fee | Instant |
![]() Paysafecard | £10 | Not specified | No fee | Instant |
Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
---|---|---|---|---|
![]() Visa | £10 | Not specified | No fee | Up to 6 business days |
![]() Mastercard | £10 | Not specified | No fee | Up to 6 business days |
![]() Apple Pay | £10 | Not specified | No fee | Up to 6 business days |
![]() Paypal | £10 | Not specified | No fee | Up to 2 business days |
![]() Trustly | £10 | Not specified | No fee | Up to 4 business days |
![]() Skrill | £10 | Not specified | No fee | Up to 2 business days |
![]() MuchBetter | £10 | Not specified | No fee | Up to 2 business days |
While some might think of new betting sites as being very poor on the sportsbook front, with a lack of markets, good bet builders and so on, this is actually not the case with Mr Play. The truth is that many of the new bookies launch under white-label agreements, using a third party to get a sportsbook with high quality across the board.
AG Communications provides the sportsbook for Mr Play, as already stated, and this means that over 30 different sports can be found on the site. Football and horse racing are the most popular ones, which is far from shocking, and we have to commend the bookie for the market depth. For example, there are many options for Premier League games and a good bet builder as well.
Betting margins are crucial for any sport, including football, and we took a look at them when we tested Mr Play. Indeed, we found that the average is certainly within the 'good' range at 6.57%. Not as low as the best margins bookies, though, so some work can still be done here.
As for horse racing, only UK and Irish meetings are offered on the site (at least during our test) and there is also no live streaming of the races. The lack of other countries is also evident for greyhound racing. We could not find any mention of Best Odds Guaranteed either, so we have to assume that it is not available on Mr Play. Very disappointing indeed.
Esports can be found on the site, from CS2 to Rainbow Six, and there are also special markets such as UK politics and the TV show Dancing on Ice. The design could be a bit better overall, in our opinion, as you can sometimes get overwhelmed by the long list of sports. It is also not entirely clear where to click to find specific competitions within a sport.
While Mr Play makes it clear that customers are at the helm of its operations, this does not exactly reflect on the customer support side of things. When we tested the site, we only got the option to email the bookie about potential issues. Of course, there is a FAQ section which answers a lot of questions but we expected a live chat.
Also, Mr Play suggests that 24/7 support is available but does this really count with only an email? We are not so sure. Sending emails back and forth is not exactly ideal if the problem turns out to be a complicated one, so Mr Play certainly has to improve here. Perhaps it was just a technical error that prevented the live chat from showing, but we have to assume there is none.
Chat | No |
---|---|
[email protected] | |
Phone | NA |
Opening hours | 7 Days a week, 24/7 |
There are no reviews for Mr Play