Mr Play Sports Review - Is It Safe or a Scam? (2025)
Mr Play launched in 2019 and struck up an agreement with AG Communications, which provides the sportsbook and casino for many other bookies. How does the site stack up against its sisters and the best options around? Read our review to find out as we take a look at the key aspects.
Pros
- Good Betting Margins: 6.57%
- Accepts Popular Payment Methods
- Decent Welcome Offer
Cons
- £10 Minimum Deposit and Withdrawal Amount
- Design Is Not the Best
- App Has Poor Ratings
Expert Opinion Of Mr Play
| Bonus | 7 |
|---|---|
| Sportsbook | 6 |
| Casino | 7 |
| Customer Support | 6 |
| Payment | 8 |
| Licensing Safety | 8 |
| Design and Usability | 6 |
| Overall | 7 |
I have always been sceptical towards AG Communications brands, more so because I prefer owners that actually know the ins and outs of their product. That being said, as the welcome offers are at least decent on these sites, I can understand why punters are looking to sign up. By all means, there is a good range of markets (and even a good bet builder) to use the sign-up bonus well.
On the other hand, I would never use Mr Play as my main betting site due to the design, lack of best odds guaranteed, a poor mobile app and slow withdrawal times. Also, the minimum amount for deposits and withdrawals is set at £10. A refresh of the design could go a long way to changing my mind, but it would still be far behind the best.
Is Mr Play Legit and Safe?
Mr Play has not been around for that long, at least compared to the top UK bookmaker, as the owner Marketplay Ltd launched the site back in 2019. The company teamed up with the well-known sportsbook and casino provider AG Communications Limited, with only a name and branding needed to get off the ground.
AG Communications Limited is licensed and regulated by the UKGC under account number 39483, meaning it is completely safe for punters to sign up on Mr Play. It should also be noted that Marketplay Ltd has launched two more betting brands, namely Luckster and ZetBet, making them sister sites of Mr Play.
The licence and sister brands are no guarantees for high quality, though, as the Trustpilot rating of 1.8/5 stars perhaps shows. A lot of betting brands have really poor scores, even some of the good ones, but it is still worth taking into consideration
Mr Play Welcome Offers
If there is one thing that AG Communications-backed betting sites definitely need to improve, it is the welcome offers. That being said, even if it does not compete with the best sign-up offers, Mr Play has a slightly better deal than its sister sites with a bet £10 get £15 reward. There are no wagering requirements attached to this either, which is great.
| Operator | Welcome Offer | Bonus Code | Claim Offer | |
|---|---|---|---|---|
| | Welcome Offer Bet £10 Get £15 in Free Bets | No code required | Claim Offer | 18+, Welcome Bonus: New Players only, 1st Deposit, Min Deposit: £10, max £15 bonus, valid for 14 days, bets must be placed at a min. odds of 1/1 (2.00) or greater and be settled within 14 days of placement. System bets not eligible. Debit card deposits only. |
Mr Play Deposits and Withdrawals
Thanks to the backing of AG Communications, Mr Play accepts several payment methods despite being a new betting site. Or new is perhaps pushing it, seeing as the bookie has been around for nearly six years, but you get the point. E-wallets such as PayPal and Skrill are available, and the same can be said for the increasingly popular Apple Pay.
The minimum deposit and withdrawal amount could be a bit better, currently at £10, but the amount of methods accepted makes up for this a bit. Below, we have collected everything you need to know about deposits and withdrawals at Mr Play.
| Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
|---|---|---|---|---|
 Visa | £10 | Not specified | No fee | Instant |
 Mastercard | £10 | Not specified | No fee | Instant |
 Apple Pay | £10 | Not specified | No fee | Instant |
 Paypal | £10 | Not specified | No fee | Instant |
 Trustly | £10 | Not specified | No fee | Instant |
 Skrill | £10 | Not specified | No fee | Instant |
MuchBetter | £10 | Not specified | No fee | Instant |
 Paysafecard | £10 | Not specified | No fee | Instant |
| Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
|---|---|---|---|---|
| Visa | £10 | Not specified | No fee | Up to 6 business days |
| Mastercard | £10 | Not specified | No fee | Up to 6 business days |
| Apple Pay | £10 | Not specified | No fee | Up to 6 business days |
| Paypal | £10 | Not specified | No fee | Up to 2 business days |
| Trustly | £10 | Not specified | No fee | Up to 4 business days |
| Skrill | £10 | Not specified | No fee | Up to 2 business days |
|
MuchBetter | £10 | Not specified | No fee | Up to 2 business days |
Mr Play Sportsbook Review
While some might think of new betting sites as being very poor on the sportsbook front, with a lack of markets, good bet builders and so on, this is actually not the case with Mr Play. The truth is that many of the new bookies launch under white-label agreements, using a third party to get a sportsbook with high quality across the board.
AG Communications provides the sportsbook for Mr Play, as already stated, and this means that over 30 different sports can be found on the site. Football and horse racing are the most popular ones, which is far from shocking, and we have to commend the bookie for the market depth. For example, there are many options for Premier League games and a good bet builder as well.
Betting margins are crucial for any sport, including football, and we took a look at them when we tested Mr Play. Indeed, we found that the average is certainly within the 'good' range at 6.57%. Not as low as the best margins bookies, though, so some work can still be done here.
As for horse racing, only UK and Irish meetings are offered on the site (at least during our test) and there is also no live streaming of the races. The lack of other countries is also evident for greyhound racing. We could not find any mention of Best Odds Guaranteed either, so we have to assume that it is not available on Mr Play. Very disappointing indeed.
Esports can be found on the site, from CS2 to Rainbow Six, and there are also special markets such as UK politics and the TV show Dancing on Ice. The design could be a bit better overall, in our opinion, as you can sometimes get overwhelmed by the long list of sports. It is also not entirely clear where to click to find specific competitions within a sport.
Mr Play Customer Support
While Mr Play makes it clear that customers are at the helm of its operations, this does not exactly reflect on the customer support side of things. When we tested the site, we only got the option to email the bookie about potential issues. Of course, there is a FAQ section which answers a lot of questions but we expected a live chat.
Also, Mr Play suggests that 24/7 support is available but does this really count with only an email? We are not so sure. Sending emails back and forth is not exactly ideal if the problem turns out to be a complicated one, so Mr Play certainly has to improve here. Perhaps it was just a technical error that prevented the live chat from showing, but we have to assume there is none.
| Chat | No |
|---|---|
| [email protected] | |
| Phone | NA |
| Opening hours | 7 Days a week, 24/7 |
More Mr Play Guides
User Reviews
Average score of 1.4 by 42 users
avenue17
19 July 2023
Absolutely with you it agree. It is good idea. It is ready to support you.
Steve
9 January 2023
Well I dont have to say anything but I learnt the hard way aswell after 10k win I seen all these fake reviews so I singned spent 1000s and finally won a max cash out and yea I realized in never getting it and now they terminated my account this site will be shut down soon
David
11 December 2022
Qualified for 10 free sports bet.This bet WON but my balance is zero even on the bet ID slip it says WIN and winnings are zero. It should be 44.00.How is this even possible
Sam
12 April 2022
Didnt have any problems with ID or withdrawing funds and they honoured the welcome offer free bet. But they charge a fee not only for withdrawals but deposits too
Deebo
5 April 2022
Cannot give a 5 star because the margins are not great. Good amount of offerings in markets that I like (US sports). The website layout is something I think they can improve. I would not call Mr.Play a scammer. Been betting with Mr.Play for one year and have enjoyed it. I did have one issue with some bets. Customer Service was contacted and it was fixed. Overall its been a good experience.
Graham Rodgers
12 March 2022
Steer WELL clear. The take a fee to make a deposit BUT the way this site works it you try to place a bet and its in a queue before being accepted. They ONLY take bets they can LAY OFF DONT USE THESE MOTHERS
Oboba
14 September 2021
You are better of just keeping your money.. dont Sign up with these scammers..
Paul
18 July 2021
Scammers
Ryan
20 June 2021
AWFUL. SLOW.... FREE Bets arent free. Charges for deposits which I didnt even think was legal AVIOD
Harry
15 June 2021
Be wary of the sign up offer. Deposit 100 and get 100 free bet that gets incorporated to your real money. The max you can bet is then 50 otherwise you will null and void ALL of you bet including winnings made with your real money. In order to withdraw your bonus of 100 you need to wager the combination of your deposit and bonus 9 times so in this instance 1800. I spoke with their live chat help staff who advised me I could make a single bet of my remaining wagering required (1100) in order to complete my rollover. No mention that this would void all of my bet which is hidden at the very bottom of their Ts and Cs. In the end I had 1880 ready for withdrawal before they took away all of my money save for the 100 i deposited and said all my bets are void because I breached their terms.By being only allowed to bet 50% of your bonus bet in a single bet when your real money is also tied up 5050 with each bet you do its very clear that this is designed for you to never be able to extract any winnings from this. And thats before mentioning any bets you make need to be at greater odds of 2.00
Paul Fairweather
16 April 2021
Poor experience with these. Deposited 80 hoping to get free 15 bet for first 10 stake. Never materialised and then when asked was told because I did not debit using correct payment method. Also charged 1 for each 40 deposit and 1 again when I withdrew 40. Site terrible to navigate on phone so all in all a very bad experience. Steer well clear
RD
10 April 2021
Its a scam as other people have said. Wish Id seen these reviews before signing up. They seem to like finding reasons not to let you cash out your winnings. Avoid at all costs.
BREN
10 April 2021
By far the worst site I have ever used. Absolute scam merchants. Simply make money off robbing your first deposit. I lost 200. After few bets had 300 but told I had to place another 1200 to withdraw anything.
Adrian
9 April 2021
Why shouldnt you play Mrplay1. Commission on deposit and withdrawal2.Page is slow and jams frequently3. They havent added any new offer for a year4. Weak Odds5.Long withdrawal processing time even though I was a verified playerI advise you not to use this bookmaker my friends will also inform you about itOne of the worst bookmakers I have ever played at
Stephen
18 March 2021
Total disgusting experience they have held my winnings over 5 k for a week after joining and winning . As above Multiple rejects of my documents and no reply Please please avoid at all costs Please can any ind let me know who can help me get my money
Jack OConnor
3 March 2021
Im Jack I deposited 10 did not get freebet 1st bet i won 8 i made a withdrawal of 18 and was asked for photo of my card letter of permission from card provider etc etc so 10 bye byeas I know I will never gt it
Tony H
25 February 2021
Signed up lodged e90 and took e90 bonus big mistake. Lost both amounts then lodged e400 more and won and lost small amounts. Had a nice accumulator win worth e1000 but they only paid e500 as according to them its not real money only bonus money.TCs are for every e10 bonus you take you must bet another e200 so I have to bet e1800 and any winnings below that the max you can win is e500 and you cant cash out and its not real money. Even if I have e500 winnings today its not real money until I bet separate funds to reach e1800 spent and the so called bonus money can only top e500..Keep away everyone I have e250 sitting in bonus and they want me to bet separate funds to reach e1800 spent.Biggest scam ever
DK
30 January 2021
Disgraceful scam artists
AH
11 January 2021
Unfortunately I didnt see all these previous reviews about their blatant scamming before I joined them.Mr play is apparently also affiliated with several other bookmakers and if you have claimed a bonus with another company this will give them the right to revoke your bonus with them Wow how low can you stoop to get the upper hand over a punter ehHavent even got an app either and the desktop site was useless for the day I used it.Dishonest disfunctional everything you dont want from your bookmaker.Avoid at all costs Would give them a zero if it was an option
Kayzee
10 January 2021
Slowest site in the world. Charge you to deposit and did not honour sign up bonus. Do not touch with a bargepole.
Lou
8 January 2021
I provided this company with my driving license bank card front and back letters and birth certificate. They rejected them every single time (7 times) Ive tried to reason with them and followed all of their instructions. They keep your money. Please dont put yourself in my position. They have caused endless stress
Ali
29 December 2020
Terrible site. Doesnt want to give you your money when you win. Sign up bonus not given. They charge you to deposit and they charge you to withdraw. Still waiting on winnings being paid. Do not use this site you are as well burning your money. Not even worth one star
Adam
20 December 2020
Worst site ever avoid at all costs day 15 of trying to get my money SCAM
Adam
16 December 2020
Worst betting site ever takes forever to load and then doesnt want to give you your winnings scam
Joe Hanlon
7 December 2020
Worst site Ive ever used. Charges a fee to deposit funds charges a 1 per withdrawal. The site is so slow and full of bugs. I would avoid this site like the plague. MRSCAM for sure......
Andrew
1 December 2020
They are thieves end offDont bet with them customer service used bad language when I queried a bet if you dont like it take your shite business elsewhere disgraceful behaviour
Mug
28 November 2020
Same as everyone else - they take your money add on a percentage you cant use the bonus and you cant withdraw funds. Like Novibet this seems to be set up as a scam.
Ana Steele
31 October 2020
Same as everyone else. Signed up for the free bet was not given despite meeting all criteria.Customer service claimed I had not opted in. I was asked on sign up which free bet I wanted the casino or sport. Was told I did not select one even though I clearly clicked sports.
Ap111
28 October 2020
The support on the site is terrible. If there is any problem regarding withdrawals will not resolved. Have been waiting over a month for a small withdrawal and still not answer as to when it will be sorted. Also unable to get through to anyone on the phone regarding any issues
Shah
27 July 2020
Withdrew money last week and still dont have any money yet. Just showing as being under review. Avoid its a scam
Gary
20 July 2020
Dont touch with a barge pole. Deposited 10 lost my initial bet but got the sign up bonus which I made money from. I withdrew it same day and its currently 23 days (TWENTY THREE) and I havent heard a thing about my money. Not got it back at all. Contacted them numerous times about this and just got told my account is under review. Is Stevie Wonder reviewing it or something I know people always say I wish I could give them zero stars but these guys genuinely deserve it. Theyve essentially stolen my money and clearly have no intention to give it back. Please avoid them at all costs.
drw123
22 June 2020
Total scam company to avoid like the plague. As others have rightly said they have no intention of honouring the 10 free sports bet and please disregard Mr Hubbards advice to contact the customer support team as they purposely keep a low profile when they know they owe you something. Keep well away.
Tom
13 June 2020
Scammed me for 20 and did not give me free bet as advertised. Do not use this site they will Rob you. At least Dick Turpin wore a mask.
Alan
13 June 2020
Joined Mr play with a 10 deposit so entitled to 10 free bet. Never got free bet. Numerous attempts to contact customer service proved non existent. Also worst site I have been on for sports book and I have been on most of them. Site too slow and unreliable. Will never give them anymore money. Scammers. Do not give this site your money you will regret it.
Ian Blackburn
19 April 2020
Disgraceshould be shut down for goodyou get sick of trying to contact them.please please please dont join MR PLAY.COM
The Invigilator
27 February 2020
The company name website and associate companies are too similar in name to Moplay and Addison Global to make me feel comfortable. The website is a carbon company of the Moplay site and given their inglorious exit with client funds then Id be wary of Mr.Play too.
colin currie
26 February 2020
Quick enough to take my deposit then i win a little bit from them then they decide to ask me for documentation but the worst part has to be how they take a fee from a deposit from a debit card and also the speed off there site is farcical it takes forever to load into the main lobby because off the stupid mr play logo every time you log in so i have lasted a week with them i dont know how i lasted a week as i am quite surprised i never left after an hour of being on there site
Tedd
25 January 2020
Very poor bookies have to send them a photo of my debit card in order to withdraw 10 Why would I need to do that but not upload a pic of it to deposit. Seems like they dont want to ever pay out.
Tom Cosgrove
13 January 2020
Everyone needs to stay well clear of this site didnt honour the free 10 sign up offer takes 48 just to process a withdrawal ask for all sorts of documents because they want any excuse not to pay you out quick enough to take your money but so quick at giving you your winnings. MR SCAM
James
9 January 2020
Can be slow at times but offer was easy to claim and had no issues with withdrawing my winnings.will update if i get banned or limited but so far so good
Gus
19 December 2019
Took over a week to get my ID verified but all good now. Customer service not that helpful will update if I have problems withdrawing money.
Victor
19 December 2019
An OK sportsbook. The welcome bonus is good