HighBet UK Review - Is It Safe or a Scam? (2024)
HighBet is a new online gambling site that launched in late 2021, operating under a white-label solution. While the sportsbook offering is decent enough, HighBet is let down by many things: deposit fees, an awful design, no promotions, no betting apps and poor customer support. This list goes on, so this site is one to avoid.
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About Highbet UK
HighBet is one of the new betting sites in the UK, having launched in 2021, and it is owned by the Malta-based company Time Solutions. The site, which has a sportsbook and a casino section, is in turn operated by Aspire Global International. The design might be familiar to some punters as the latter company also operates sites such as Luckster Sports, a site we have also reviewed in the past.
As with a lot of other white-label betting sites, there are issues that punters should know about and this is especially the case with HighBet, as we recommend against signing up. If you want to learn the reasons behind this, our review covers everything you need to know about the site, highlighting the pros (albeit few) and the cons.
Is HighBet Safe?
Although HighBet UK is licensed and regulated by the Gambling Commission in the UK, meaning it is legal (and ideally safe) for punters to use, the site is not to be considered safe for a few reasons. It depends on how you define safe, of course, but as stated at the top of this page we do not recommend signing up on the site. There have been far too many negative customer reviews (see Trustpilot), all complaining about withdrawal issues.
Many have deposited money into their HighBet accounts, wagered the money and won, only to be snubbed of the winnings. The verification process at HighBet is not working as it should, in other words, with the right documentation evidently not helping punters unlock their money. Therefore, while it has a licence to operate in the UK, punters should avoid HighBet.
HighBet Welcome Offers and Promotions
Potential new customers will be disappointed to hear that HighBet has no promotions available on the site, bar the welcome offers. Those who want to use the sportsbook can claim a £15 free bet, but need to stake a rather high £10 considering the reward. The qualifying bet must also be at a minimum odds of evens (2.00), and a range of popular payment methods such as PayPal are not eligible for the offer.
The free bet can be used on any market but must have a minimum odds of 4/5 (1.80) and the stake will not be returned with potential winnings. It is not an awful welcome offer, in short, but there are certainly better offers to claim for punters. As for the casino section of the site, players can claim a 100% bonus up to £50 plus 50 free spins for the game Starburst if they deposit at least £10.
Any winnings made from the bonus or the free spins, however, need to be wagered 35x. It also appears that the maximum winnings that can be made from these is £100, although the wording is not quite clear on the site (never a good sign). There are many other good casino offers to claim instead, so we suggest you stay away from this one.
HighBet Deposit
To its credit, HighBet has a good selection of payment methods that punters can choose between for deposits. However, this is instantly overshadowed by the fact that a 2.5% deposit fee is added, meaning a £10 deposit actually costs £10.25. This alone is enough to know that the site should be avoided, especially since virtually no other betting sites in the UK do this.
Below, we have collected everything you need to know about deposits at HighBet, although we imagine almost no one will be keen to sign up due to the fees added.
| Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
|---|---|---|---|---|
 Visa | £10 | Not specified | 2.5% | Instant |
 Mastercard | £10 | Not specified | 2.5% | Instant |
 Paypal | £10 | Not specified | 2.5% | Instant |
 Skrill | £10 | Not specified | 2.5% | Instant |
 Paysafecard | £10 | Not specified | 2.5% | Instant |
 Trustly | £10 | Not specified | 2.5% | Instant |
Astropay | £10 | Not specified | 2.5% | Instant |
MuchBetter | £10 | Not specified | 2.5% | Instant |
Bank Transfer | £10 | Not specified | 2.5% | Instant |
How to Deposit at HighBet
- Make sure you are logged in to your account
- Tap on the menu in the left-hand corner and then on 'Deposit'
- Choose your preferred payment method and enter the details
- Enter the amount you would like to deposit
- Tap on 'Deposit' to complete the process
HighBet Withdrawal
Punters who sign up at HighBet, provided that they can get past the verification hurdle, will at least be able to withdraw funds without incurring any additional fees. But as pointed out in the 'Is HighBet Safe?' section, many customers have been unable to withdraw winnings due to the verification process, so this should be kept in mind.
Furthermore, the withdrawal times at HighBet are rather slow, and this is not the place for punters who prefer bookmakers with fast withdrawals. Below, we have collected everything you need to know about withdrawals at HighBet:
| Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
|---|---|---|---|---|
| Visa | £10 | Not specified | No fee | 0-6 business days |
| Mastercard | £10 | Not specified | No fee | 0-6 business days |
| Paypal | £10 | Not specified | No fee | 0-2 business days |
| Skrill | £10 | Not specified | No fee | 0-2 business days |
| Trustly | £10 | Not specified | No fee | 0-4 business days |
|
Astropay | £10 | Not specified | No fee | 3 business days |
|
MuchBetter | £10 | Not specified | No fee | 0-2 business days |
|
Bank Transfer | £10 | Not specified | No fee | 2-6 business days |
How to Withdraw From HighBet
- Make sure you are logged in to your account
- Tap on the menu in the left-hand corner and then on 'My Profile'
- Tap on 'Cashout' and choose the payment method
- Enter the amount you would like to withdraw
- Tap on 'Request Cashout' to complete the process
HighBet Sportsbook
First off, as it was striking when we visited the site, the design and colour scheme is awful in every sense of the word. Using the colours of the logo, i.e. yellow and dark-ish blue, HighBet has made a tactical error as it gets very straining on the eyes over longer periods of time. Not to mention that the site is also very slow, making for difficult navigation.
Given the backing of Aspire Global International, the sportsbook is actually decent when it comes to sports and markets, with almost 40 different sports to bet on. Using a Premier League game as a reference, HighBet tends to offer around 130 markets per game and this is certainly on the lower end, especially compared to the best football bookies out there. At least there is a bet builder with decent markets.
Following that up with the betting margins, which is essentially a fee that bookies charge for letting you place a bet, our test showed an average of 7.6% for HighBet. This is certainly high and yet another reason not to sign up for this bookie, but let's take a look at the rest of the offering anyway.
Horse racing punters will also be disappointed to hear that the coverage is subpar, with some UK and Irish races as well as select international ones. Not that many ante-post markets are offered either, which will be a big con for many. There is no information on best odds guaranteed, so we have to assume this is not offered. That says it all, really.
There are plenty of good horse racing bookies out there, and we have compiled our own list of them, as well as greyhound betting bookies. Moving on, there are indeed a decent range of minor sports, which is to be expected given the white-label solution, but this does not make up for the other shortcomings.
Markets for betting on Esports can be found, just as there are some odds for outright TV markets. Those who want to place a bet on the next US president can also do that, so there is a decent amount of choice when it comes to the specials. Overall, though, this sportsbook is nothing we would recommend.
| Football markets (Premier League game) | 130 |
|---|---|
| Betting Margins | 7.6% |
| Horse Racing Coverage (Countries) | UK & Ireland plus a few international meetings |
HighBet Casino
In addition to the sportsbook, HighBet also offers a casino section for players who sign up on the site. However, while a lot of the top online casinos in the UK have a reload bonus or some other way to encourage their users to make repeat visits - like a VIP reward scheme - neither of these are in place at Highbet.
The number of games that can be played on the Highbet is decent, with many hundreds of different options included in what is a stacked library of top titles. Famous slots such as Starburst and Gonzo's Quest are among those given a prominent spot on the front page, and there were over 750 different slots to pick from at the time of putting together this review.
Navigating around the casino site is simple enough with a search function able to be used for those hunting out a specific title. There is also the option to see a full A-Z of all the Highbet casino games or search by game provider.
NetEnt, Pragmatic Play, Quickspin, Play'n GO, Microgaming, Red Tiger and Blueprint Gaming are among the major developers and studios to have their games included on the Highbet casino site. However, Playtech is a notable omission from the list of studios that feature here.
The live casino is probably going to be the most intriguing part of the Highbet casino site for a lot of visitors from the UK. Live casino games are getting a lot more popular these days and Highbet has a good amount of choice in this department, with users able to pick from old casino classics like roulette, blackjack and baccarat.
There are dozens of rooms for those games, ensuring that no matter the budget a customer has here, there is a live dealer room to suit them. Deal Or No Deal and Monopoly are also featured at the Highbet live casino as well, along with the likes of Lightning Dice, Dragon Tiger and a couple of different live poker games as well.
There are also various types of roulette and blackjack games in the table section at Highbet. Not everyone likes the live dealer games, so these are a good alternative option to try out. Video poker appears to be missing from the list of games available, though, while there are no specific areas of the Highbet casino site for poker fans or bingo lovers to try out at this time.
Highbet's online casino is solid enough - the live casino is particularly good - but a lack of top casino bonuses, offers and promotions means users may not feel it is worth visiting here regularly.
HighBet Mobile App
At the time of writing, HighBet does not offer a mobile app for iOS or Android. This was perhaps to be expected given the white-label solution, and the relative infancy of the site, but this is still a huge disadvantage. Those who like to bet on the go, or simply prefer the convenience of opening an app instead of a browser, can take a look at our list of the best betting apps in the UK.
HighBet Responsible Gambling
Given HighBet's many other faults with customer experience, we are not expecting wonders on this front. However, since the site is operated under a white-label solution, Aspire Global International has surely put together the basics. Responsible Gambling tools are essential, after all, and the following can be found on HighBet:
- Deposit Limits (Daily, weekly, monthly)
- Time Out Period
- Reality Checks
- Self-Exclusion
We would advise all punters, especially those who are new to betting, to start with deposit limits. These can go a very long way to preventing overspending, and will force you to reflect on your betting habits. As for HighBet's 'Responsible Gaming' page, it is decent enough but also very hard to read, with no proper structure in place.
HighBet Customer Support
The first thing to note about the Highbet customer support options is that they are staffed between the hours of 8 am to 12 am CET, rather than being offered on a 24/7 basis. With most major betting sites in the UK now providing round-the-clock customer support, this is a huge issue.
Furthermore, at the time of testing, there did not appear to be any live chat option. When tapping on the 'Contact Us' tab, we were simply promoted to contact HighBet via email instead, although we were within working hours. Even for a new betting site, it must be said that HighBet is far behind the competitors on this front.
It gets worse, in fact, as there is no FAQ page for customers to rely on either. Some information can be found on a separate page about the payment methods, such as withdrawal times, but that is it. In short, subpar indeed, as has been the theme throughout this review.
| Chat | No |
|---|---|
| Contact Form | |
| Phone | - |
Opening hours
| 7 days a week | 8am to 12 am CET |
|---|
How to Get Started at HighBet
If you want to sign up at HighBet, although we do not recommend this, you can follow our step-by-step guide below:
-
Head Over to HighBet and Tap on ‘Join'
In the first step of the registration, you will be asked to provide your email address as well as choose your account details (username and password). Tap on 'Next' once this has been completed.
-
Fill in Your Personal Information
In the second and final step of the registration, you will be asked to fill in your personal information such as full name, home address, telephone number and so on. You also need to opt in/out of marketing messages.
-
Tap on ‘Submit’ to Complete the Registration
Before you can tap on submit, you need to accept the T&Cs of HighBet.
User Reviews
Average score of 1.0 by 3 users
J inman
10 May 2023
Terrible. I got a 10 free bet when i opened the account bit when I tried to use it it was never showing as available. When I contacted customer service they said it was a technical error bit i didnt get to use it before it expired. Then this weekend I am offered a free 10 bet if I bet on Newcastle v Arsenal so I did and the free 10 bet shows in my account...but yes..its impossible to use.Dont use this company. Not honest or trustworthy. If they told me 2 plus 2 was 4 Id have it independently checked
Domingo
21 February 2023
Highbet is a scammers you will never withdraw your wins
Dp
22 January 2023
Its a big problem with withdraw from Highbet.In a withdraw policy mention 2-6 days but in reality Im its take much longer .