HeySpin entered the UK market in 2022 and offers a casino as well as a sportsbook, hoping to cater to a broad audience. Operated by AG Communications, the site will surely look familiar to punters but is it worth signing up? Our review takes a look at the pros and cons of the bookmaker to come up with a verdict.
Bonus | 8 |
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Sportsbook | 8 |
Casino | 8 |
Customer Support | 6 |
Payment | 8 |
Licensing Safety | 8 |
Design and Usability | 7 |
Overall | 8 |
HeySpin is another typical white-label site, at least in my opinion, as a decent sportsbook overall is let down by various factors such as poor customer support and high betting margins. The welcome offer is not horrible by any means, but certainly not one of the best, so some punters might feel it is worth signing up to claim this.
Making HeySpin your main sports betting home, however, is not really recommended as there are so many good bookies these days. From having more promotions to lower betting margins, as well as a quality betting app, this is something you will not find at HeySpin for the time being. Things can always change, but this is my stance for now.
HeySpin entered the UK market in 2020, rocking a casino as well as a sportsbook section, and the bookie owned by the company Chili Partners. The license comes from AG Communications, though, as the well-known provider operates HeySpin with a white-label agreement. AG Communications is regulated by the UKGC under account number 39483.
In short, it is safe for punters to sign up on the site and it should also be mentioned that AG Communications operates many more sites. Some of these include Luckster, ZetBet and Mr Play, so it is not like HeySpin's foundation is completely new to the market. On the other hand, this is no guarantee of a high standard.
Taking a look at the customer reviews for HeySpin on Trustpilot, it is not the best read as the bookie has an average rating of 1.9/5 stars. Many betting sites have poor ratings on Trustpilot, in fairness, but there are some complaints about customer support which is never good to see.
White-label sites can often lack a welcome offer for sports, especially if they focus mainly on casino, and in many cases we have seen offers being removed a few months after the launch. HeySpin, on the other hand, still has an offer for sports and while it is not among the best in the UK, it is something to entice punters to sign up.
Operator | Welcome Offer | Bonus Code | Claim Offer | |
---|---|---|---|---|
| Welcome Offer Bet £15 Get a £10 Free Bet | No code required | Claim Offer | New Players only. Max. Free Bet Token amount: £10.Minimum Deposit: £15. Minimum wagering on Sport to activate the Free Bet Token: £15 |
Like the other AG Communications-powered sites, there is a decent amount of payment methods at HeySpin. The terms are not the best, though, seeing as the minimum deposit and withdrawal amounts are set at £10. Withdrawals are also not super fast, so it would have been nice to see a £5 minimum deposit amount at least.
Nevertheless, the bookie and AG Communications deserve praise for at least giving customers many different options. Below, we have collected everything you need to know about deposits and withdrawals at HeySpin.
Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
---|---|---|---|---|
Visa | £10 | Not specified | No fee | Instant |
Mastercard | £10 | Not specified | No fee | Instant |
Apple Pay | £10 | Not specified | No fee | Instant |
Paypal | £10 | Not specified | No fee | Instant |
Trustly | £10 | Not specified | No fee | Instant |
Skrill | £10 | Not specified | No fee | Instant |
MuchBetter | £10 | Not specified | No fee | Instant |
Paysafecard | £10 | Not specified | No fee | Instant |
Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
---|---|---|---|---|
Visa | £10 | Not specified | No fee | Up to 6 business days |
Mastercard | £10 | Not specified | No fee | Up to 6 business days |
Apple Pay | £10 | Not specified | No fee | Up to 6 business days |
Paypal | £10 | Not specified | No fee | Up to 2 business days |
Trustly | £10 | Not specified | No fee | Up to 4 business days |
Skrill | £10 | Not specified | No fee | Up to 2 business days |
MuchBetter | £10 | Not specified | No fee | Up to 2 business days |
AG Communications provides the sportsbook for several sites and thus it is reasonable to expect a certain standard on HeySpin. Indeed, there are over 30 different sports available and the market depth is comprehensive for the most part. The design, however, looks far from fantastic and as a result, browsing the sportsbook is a bit frustrating.
Starting with football, many different leagues and competitions are offered by HeySpin and once again, the market depth is pretty good at least for the big games. The Premier League odds, for example, are obviously a bit more loved than the second division in Germany. The bet builder is also quite decent, which is a nice surprise.
Moving on to horse racing, it is clear that HeySpin does not challenge any of the best sport of kings bookies. Best odds guaranteed does not appear to be offered and aside from UK and Irish races, there are only a few international ones. To top things off, even if this was expected, there is no love streaming for any of the races.
The betting margins are worth taking a look at as well, especially given some bookies have very low ones, and our tests showed an average of 8.27%. This is actually a very poor score and certainly something HeySpin must improve. In fact, I would even recommend against signing up just because of that score.
In any case, moving on to special markets, there are quite a few at HeySpin as punters can bet on political outcomes and find odds for TV shows like Dancing on Ice. Esports are also available on the site with many popular games. In short, at least HeySpin deserves some credit for having a lot of different sports/events on the site, but the sportsbook is not perfect.
Many new betting sites struggle big time when it comes to customer support and unfortunately, that seems to be the case for HeySpin as well. There is a live chat available, as well as an email, and agents are supposedly available 24/7. However, customer reviews on Trustpilot suggest that getting a reply is very difficult.
Indeed, while the agents might be available 24/7, there are zero guarantees for getting a quick response just for that reason. We see these issues far too often with white-label sites, perhaps because the actual owners think the matters are being handled properly even if they are not, and HeySpin definitely needs to improve.
Chat | Yes |
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https://www.heyspin.com/contact-us/ | |
Phone | - |
Opening hours | 7 Days a week, 24/7 |
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