PlayOJO UK Review (2024) - Is it Safe or a Scam?
Launched in 2017, PlayOJO has become one of the biggest casino sites around. Known by many thanks to its famous TV commercial jingle, the site offers a comprehensive casino and beneficial promotions. In this review, we will highlight the pros and cons so that you can decide whether to sign up or not.
Overall Score
| Bonus | 9 |
|---|---|
| Casino | 9 |
| Customer Support | 8 |
| Payment | 7 |
| Licensing Safety | 8 |
| Design and Usability | 9 |
| Overall | 8 |
PlayOJO is arguably one of the better casino sites out there, offering a comprehensive games library as well as beneficial promotions for new and existing customers. Adding the overall user experience and the impressive mobile app to that, casino players who are looking for a new home will likely be very happy at PlayOJO.
About PlayOJO
PlayOJO launched in 2017 and has since become a very popular choice among casino players. It is now considered one of the major casino sites on the market and its rise to the top has indeed been commendable. PlayOJO's main goal has always been to provide customers with a better experience, rewarding loyalty but also making sure that new customers are taken care of as well.
Interestingly, many will have heard of the site before, even those who are not into gambling. This is because PlayOJO gained a majority of its attention through a TV commercial jingle. It is the perfect example of smart marketing, with the jingle simply stating the site name in a catchy way, and this attention has been leveraged well by the parent company Skill on Net Ltd.
PlayOJO not only offers a comprehensive casino, but also a bingo section and good promotions are not lacking either. In this review, we will discuss everything you need to know about the site. By the end, you will hopefully be able to make an informed decision about whether to sign up on or not.
Is PlayOJO Safe?
Players who are unfamiliar with PlayOJO, even though it is a well-known brand, will be looking to find out if it is safe and legal to play on the site. The short answer is yes. PlayOJO is owned by the Malta-based company Skill on Net Ltd and in the UK, it is licensed by the Gambling Commission. This means the site adheres to the regulations.
Having said that, PlayOJO was fined around £300,000 by the Gambling Commission in May 2023 for failing to follow money laundering regulations and implementing safer gambling measures. The latter should be considered a concern for players, especially those who know they are vulnerable to addiction. It is not an uncommon breach, unfortunately, as more and more sites are getting fined for similar reasons.
On Trustpilot, PlayOJO has a rating of 2.5 out of five stars. It is not a brilliant score by any means, with multiple customers complaining about withdrawals, but it should be noted that over 40% of the 12,000+ reviews are five stars. The site seems to be doing something right, in other words.
PlayOJO Welcome Offer
PlayOJO offers new customers 50 spins on the slots game Book of Dead. The first deposit must be a minimum of £10, but that is all new customers need to qualify for the offer. The biggest perk is that there are no wagering requirements involved, meaning any potential winnings from the free spins can be withdrawn immediately as cash.
It is very common for casino sites to at least have some sort of wagering requirement, so PlayOJO stands out in that sense with one of the best welcome offers in the industry. There is no cap on the winnings either, and players who like to bounce between beneficial welcome offers should thus make a stop at PlayOJO.
For bingo players, PlayOJO offers 50 Free Bingo Tickets and 10 Free Spins on the Starburst slot. As with the casino welcome offer, new customers need to add at least £10 as their first deposit to qualify. There are no wagering requirements or maximum winnings, making this a great option for those who are into playing bingo.
PlayOJO Promotions
Just like the welcome offer, the promotions at PlayOJO will not let new or existing customers down. There is a rewards program in place, called OJOPlus, which gives the customers cashback on everything they play on the site. The cashback ranges between 0.06-0.60% and there are no requirements for this money, as it can be withdrawn immediately upon collection.
The cashback percentage depends on the game and customers can find a table on the PlayOJO site with the highest cashback games. There is no upper cap for the cashback either, as with the welcome offer, and this makes it a very good long-standing promotion. As part of OjoPlus, customers can get Free Spins, OJO Wheel Spins, Prize Twister Spins and Cash Prizes after reaching certain levels.
In short, PlayOJO is clearly dedicated to rewarding its players in various ways. In fact, the newest addition to OJOPlus - more specifically Cash Match - means customers will get 100% of their earnings in the past month matched by PlayOJO. The money will be credited to the account at the start of each month, and there are no wagering requirements for this money either.
PlayOJO Deposit
Players at PlayOJO have a sufficient amount of payment methods to choose between. While it certainly is not the most extensive list we have seen, with popular methods such as Skrill and Trustly missing, it will be enough for most customers. Debit cards are available, as you would expect, and those who want to use an e-wallet can turn to PayPal instead.
The minimum deposit is set at £10 for all methods, and those who want to pay less can take a look at £5 minimum deposit betting sites. Below are all the available methods at PlayOJO.
| Payment Method | Minimum Deposit |
|---|---|
| Debit Card (MasterCard/Visa) | £10 |
| PayPal | £10 |
| Apple Pay | £10 |
| Instant Bank Transfer | £10 |
How to deposit at PlayOJO
- Make sure you are logged in, then tap on 'Deposit' or 'My Account' in the top right corner
- If the latter, tap on 'Cash Management' and then 'Deposit'
- Choose the payment method and the amount you would like to deposit, then tap on 'Submit'
- Follow the instructions in the next step, which will vary depending on the payment method, to complete the deposit
PlayOJO Withdrawal
The lists of payment methods for deposits and withdrawals on PlayOJO are identical, as you would expect. Most new customers will probably use debit cards both for deposits and withdrawals, but PayPal is bound to be very popular as well. The advice from us here at BettingLounge would be to look into the Instant Bank Transfer option.
Not only are the deposits immediate with Instant Bank Transfer, but also the withdrawals. It is the fastest withdrawal method in the industry, as the money will arrive within just a few minutes. And straight to your bank account as well, so there is no need to withdraw funds to an e-wallet and then transfer to a bank account.
| Payment Method | Processing Time | Minimum Withdrawal |
|---|---|---|
| Debit Cards (MasterCard/Visa) | 1-5 business days | £0 |
| PayPal | Within 24 hours | £20 |
| Apple Pay | Within 24 hours | £0 |
| Instant Bank Transfer | Immediately | £0 |
It should be noted that PlayOJO processes all withdrawals immediately, but delays occur when the payment in question has to go through other institutions. Debit Cards are the slowest in that sense.
How to Withdraw From PlayOJO
- Make sure you are logged in, then tap on 'My Account' in the top right corner
- Tap on 'Cash Management' and then on 'Withdraw'
- Choose your payment method and enter the amount
- Tap on 'Submit' to complete the withdrawal, which now will be processed
How to Verify an Account at PlayOJO
Like all betting and casino sites that are regulated by the Gambling Commission, PlayOJO has a KYC (Know Your Customer) process in place. New customers have to verify their identity before a withdrawal can be made and it is recommended to complete the process immediately upon registration.
The verification will usually take place automatically, with PlayOJO using the details provided. However, some customers may be asked to upload the following documents - which can be done by tapping on 'My Account' and then on 'Upload Documents' - to verify their account:
- Proof of ID: Passport, Driver's License or a valid ID card.
- Proof of address: Utility bill
It is important to comply with this process as failing to do so will result in an account suspension. That is also why, as said, new customers should complete this before depositing large amounts of money into the account.
PlayOJO Casino
PlayOjo has made a name for itself not only thanks to beneficial welcome offers and promotions, but also its comprehensive casino. Given that there is no sportsbook available, which is the case for some casino sites, PlayOjo has put full focus on the casino and it shows. Players will be able to choose from a large selection of games, with around 5000+ available on the site.
Slots games make up a majority of the casino library at PlayOjo, as you would expect, but there are also dedicated sections for table games such as Blackjack and Roulette. One of the biggest perks is the Live Casino, which has become an increasingly popular way to wager money in the casino industry.
Most of the games under the Live Casino are operated by game providers such as Pragmatic Play and Playtech Gaming, making for a comprehensive library, but PlayOjo also has its own Live Roulette game. The popular game Lightning Roulette, which is provided by Evolution Gaming, is also available for customers at PlayOjo.
Daily Jackpot drops are available on the site and at the time of writing, the total jackpot stood at an impressive £13,952,629.00. New customers signing up on PlayOjo for the casino will likely not be disappointed, in other words, with a huge selection of games available and nice promotions to make use of. Those who are after sports betting, meanwhile, can look at the best betting sites instead.
PlayOJO Bingo
As is the case on many big casino sites, Bingo has its own page on PlayOJO where players will be able to find a great selection of games. Those who are new to bingo can make use of the Launch Pad Room during the first five days, playing free and low-stake games to get the hang of it. This is a very good feature, especially since it could increase the winnings of new customers (by making smarter decisions).
Compared to the casino, the OJOPlus offers a higher cashback for bingo players (up to 3%), which makes sense given that casino players tend to wager for a lot more. Bingo tickets are available for as little as £0.01, but to play the popular games Hero and Superhero players will have to spend a bit more per ticket, more specifically £0.25.
There are some low-cost games with decent jackpots, though, so bingo customers at PlayOJO could win big without spending a lot of money. In total, there are 18 different games and while this may not sound like a lot, bingo players will find everything they need on the site. Especially since there are both low and high-stakes games available.
PlayOJO Mobile App
It has become very important for casino and betting sites to have a good mobile app in recent years. Although mobile websites have improved greatly, nothing beats the convenience of the best apps on the market. PlayOJO has made sure to cater to this, with its app available on both the App Store (iOS) and the Google Play Store (Android).
The two apps have earned rave reviews as well, with a rating of 4.5 and 4.2 out of five stars on the App Store and the Google Play Store respectively. This makes it one of the best casino apps available, and it is certainly a big reason for potential new customers to choose PlayOJO as their new home. As for the design, it is more or less identical to the mobile website.
In order to download the app, head over to your app store and simply search 'PlayOJO'. You should then be able to find the app, which features the iconic purple PlayOJO logo.
PlayOJO Responsible Gambling
As was mentioned under the section 'Is PlayOJO safe?', the site's parent company did receive a fine in May 2023 for failing to apply safe gambling procedures. Despite this fine, however, it must be said that PlayOjo has done a good job of displaying its responsible gambling banner, which unfortunately is not the case on most sites.
There is a dedicated page for safer gambling, where customers can find information about the tools available. There is an explanation video for each of the tools, which include but are not limited to:
- Deposit limits
- Reality checks
- Colling-off and Self-exclusion
- Self-assessment test
All customers are recommended to start with deposit limits, as they are a great way to limit spending and setting them also forces players to reflect on their gambling habits. All in all, PlayOJO certainly passes the test when it comes to responsible gambling, with a comprehensive explanation page and many tools available.
PlayOJO Customer Support
Given that PlayOJO is one of the major casino sites around, you would expect the customer support to be very good as well. Those who are looking to get in touch with the support team can do so either via email or live chat, with the latter probably being the most popular choice since it is available 24/7. Although PlayOJO deserves praise in that sense, it is almost a must these days.
There doesn't appear to be a phone number to contact, though, which might be a con for some customers. However, the 'Help' section is very comprehensive and features a FAQ section, where customers will be able to find answers to the most common queries. Those who want to make use of the live chat will have to be logged in to find the chat icon on the screen.
| Chat | Yes |
|---|---|
| [email protected] | |
| Phone | - |
| Opening hours | 7 Days a week, 24/7 |
How to Get Started at PlayOJO
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Step 1: Head over to PlayOJO and tap on 'Join Now'
You will find the 'Join Now' button in the top-right corner of your screen, and tapping on it will bring you to the registration.
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Step 2: Enter your phone number and date of birth
If you already have an account on another SkillOnNet casino, you will be brought to a quick registration after completing this step. Either way, tap on 'Continue' to proceed.
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Step 3: Enter your personal details
In the next three steps of the registration, you will be asked to provide your personal details such as full name, date of birth and address.
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Step 4: Pick your username at PlayOJO
In the penultimate step, you will be asked to pick a username and a password for your PlayOJO account.
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Step 5: Opt in/out of offers and complete the registration
In the final step, you will have to opt in or out of marketing messages, and you also need to accept the terms and conditions. PlayOJO also gives you the opportunity to set deposit limits.
Once you have done the above, you only need to tap on 'Go Play' to complete the registration. Make sure to comply with the verification process, as additional documents may be needed.
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