BetGoodwin was founded in 1997, initially as a telephone betting presence, but in 2022, the bookmaker 'launched' BetGoodwin as an online presence. The bookmaker is actually one of the few UK bookmakers to boast a relatively high Trustpilot score, which is a rarity for many of the best betting sites in the country. But how does this translate to the app stores?
The East-Sussex bookmaker has apps on the iOS and Android stores, with both being rated decently by customers. On the iOS store, there have been 17 reviews, with an average score of 3.6 stars. On the Android store, it is rated 2.4 stars from 17 reviews.
An average of 3 stars is not massively impressive, it must be said. Given there have only been 34 reviews too, these figures could change drastically with more usage, but improvement is definitely needed.
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Registering on the BetGoodwin App is a straightforward process, and below, you can find our step-by-step guide for some assistance:
Once you have downloaded the BetGoodwin app from your respective app store, enter it and then tap the 'Join' button shown in the top right of the screen.
The first screen of the sign-up process is about your own details. As every bookmaker will do, the site asks for your name, number and Date of Birth, to verify your details.
Following this, the next page is about your account, so this is where you must provide an account email address, Password and Username. Additionally, this is also where you will insert a bonus code if you have one.
Finally, you will need to state your occupation and salary - though we have found this to not affect the stakes that we could use when on BetGoodwin. The site also asks how you came across its services. Then, confirm your preferences and join the site!
Despite entering the online space three years ago, the bookmaker is still quite traditional with its methods. Unfortunately, only debit cards are available for customers, which is a blow, as e-wallets are now a very commonly used method of payment.
Whilst we would prefer more payment methods to be available, we cannot complain about the speed of transactions. Deposits are instant and withdrawals can be done in less than 30 minutes, which is among the best we have seen.
Below we have listed everything you need to know about the payment methods on the BetGoodwin app, so take a look:
Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
---|---|---|---|---|
Visa | £10 | Not specified | No fee | Instant |
Mastercard | £10 | Not specified | No fee | Instant |
Payment Method | Min. Limit | Max. Limit | Transaction Fee | Processing Time |
---|---|---|---|---|
Visa | £10 | Not specified | No fee | 30 minutes in our test |
Mastercard | £10 | Not specified | No fee | Up to 5 business days |
If you are unfamiliar with how to make a deposit on the BetGoodwin app, you can follow our step-by-step guide below or check our guide including more in-depth information:
Starting the deposit process is very easy and involves heading over to the deposit cashier. To do this, simply tap the top right corner of the screen (where your balance is displayed), and you will be given the option to deposit. Tap this, and let's begin.
Following this, you will be asked to insert your billing address - which is made simpler by Betgoodwin's tool. Then, select your payment method and amount. In this test, we chose to deposit the minimum amount of £10 with a Visa debit card.
After tapping the yellow 'Deposit' button and confirming you acknowledge the T&Cs, you will be taken to a screen to insert your card details. After doing so, tap the blue 'Pay' button.
Once the transaction has been completed, you will be taken to the confirmation page. Here you will be shown the transaction details and you will be given a Transaction ID. To begin betting, simply tap the yellow 'Bet Now' button.
If you have not withdrawn money via the BetGoodwin app before, you can follow our step-by-step guide below, but we also have a dedicated page to the process:
To reach the withdrawal cashier, tap the balance in the top corner of the screen and then choose the 'Withdraw' option in the menu that emerges.
Next, you will be taken to the withdrawal cashier which is quite basic in its design. However, this is not a bad thing by any means. Due to gambling regulations, we had to withdraw to our Visa debit card as we used it to deposit as well. Once the method has been chosen, enter the amount you would like to withdraw and tap the yellow 'Withdrawal £X' button.
In our test, it took less than 30 minutes for the money to arrive in the bank account. This is thanks to the Visa Direct system, of course, but Betgoodwin also deserves praise for processing the payment so quickly.
Having transitioned from a telephone bookmaker to an online presence only a few years ago, there are going to be issues with the site. After all, it is a difficult change to make. However, there are quite a few issues that we have found.
The bookmaker formerly had a focus on horse racing, and the roots of BetGoodwin are deeply within the sport. Despite this, when the online presence was formed, many more sports were offered, and the app boasts more than 20 different sports currently as well as a political betting area.
In-Play betting is undoubtedly a key feature of the app, given the 'Live Now' and 'Upcoming' fixture lists are promoted instantly after entering the app. Of course, though, other sports icons are displayed, making navigation easy.
If you are unable to find the sport you are searching for, simply tap the three lines in the top left corner, and this brings up the app's menu, where all sports can be found, as well as the promotions area.
Saying it was challenging to bet on football would be slightly harsh. However, it is certainly not the easiest task. Unlike other apps, the fixture list is quite minimal and is quite strict in its selections. However, there is a good range of different leagues available.
With this, it is no shock to hear that the Build-A-Bet or as BetGoodwin calls the area, 'Create-A-Bet' area is lacking. Selections are very short in numbers, and the interface does not make the process very smooth, a real frustration.
To the site's credit, the horse racing area is better, and this is to be expected. Navigation is slightly easier and the range of fixtures also is better. Despite this though, the actual markets are quite poor with the site failing to offer any other markets than the winner markets.
A slight positive is that some fixtures can be streamed live, however, this is not something to get over-excited about considering this is standard practice for most bookmakers.
Another huge flaw in the app that we found is that it crashes quite regularly. Whether it is because you have exited the app or when just browsing markets, we found that the app was quite unreliable, which is a real shame and definitely not a good look.
The BetGoodwin casino was added a year after the initial launch of the site's digital presence, and in some areas this is identifiable, whilst with other things, it is not really.
Firstly, we must praise the range of different games and slots available for customers. Not only are the 'biggest' and most popular games available, but there is also quite a few different options. Additionally, there are a nice amount of providers on the app, so players will be able to find their preferred choice of game.
However, issues were found when loading some games which we attempted to give a go. Some games loaded instantly, whilst others caused the app to crash, which is certainly a frustration. As a result of this, it felt like we were pushed towards certain slots due to the app's inability to provide all games quickly and smoothly.
Unfortunately, the customer service area on BetGoodwin is certainly lacking, this much is undeniable. Whilst the area is easy to access, the actual support is not through the app, which is quite disappointing.
Once on the app, tap the profile icon in the top right corner, and then scroll down the menu to find 'Contact Us'. Unfortunately, this brings up a query selector and text box which will be emailed to the site's customer service team.
Through the app, there are no other methods of contact available, and an FAQ area is not provided. All in all, very poor we must say.
Steven is an experienced iGaming content writer who has been working in the industry since 2018. He is passionate about sports betting and enjoys writing about all aspects of the industry, including bookmaker reviews, betting tips and strategies, and news and analysis.