Betsafe

18+. New customers only. £10 minimum deposit. Bonus carries 40x play through in 14 days. Spins worth 20p on Starburst. Spins carry 5x play through in 3 days. Live Casino excluded. Paypal, Moneybookers, Skrill and Neteller payment methods excluded. Weightings apply. T&Cs apply.

Introduction

Betsafe is a well-recognized name throughout the sportsbook online community.

They have been offering sports betting entertainment and excitement since 2006. They openly welcome players from many different countries and make it easy for them to play at Betsafe by offering several different currency options to deposit with.

Betsafe claims to have over 450,000 customers from over 100 different countries and offer a safe and reliable service for all.

Welcome Offer

In recognition of the account holders who are past the welcome bonus stage, there are a few other promotions available such as the Price Boosts, and Acca Offers.

Appearance and Navigation

The design of Betsafe is simple and easy to understand. Not too much clutter and organises information well. Of course, the sports list is down the left side and the in-play and most popular markets in the middle. That is the only content on the home page asides from a few adverts. The colour scheme is easy on the eyes and event’s and subheadings are clear to see.

The sports list uses drop-down boxes which makes it fast and simple when finding an event. You can also “tick” which sports you want to see and remove the rest to customise your page which is great. Also, you can choose to see events in the next 1, 3 or 12 hours. Again a handy feature to make it painless when finding events. If you know exactly what you are looking for, there is a search bar at the top left.

The sub-headings could do with enlarging or a bit of colour to make it easier when scrolling the page. But, it is certainly clear enough when scrolling slowly. Overall, I like the design of Betsafe sports page, it is simple and easy to use.

Betting Markets

Firstly, the sports available are more than enough for the average punter. You have most of the big sports like football, tennis, basketball, etc. Even smaller sports like E-sports, pesapallo, and more. However, there is no Horse Racing or Greyhounds. A noticeable miss for many UK punters. Go to William Hill or Paddy Power for the best Horse Racing experience.

Their sports have the number of betting markets next to the right of the sport. Football is the clear winner with over 13,000 different markets to choose from. The next biggest being Tennis (673), Handball (521) and Baseball at 504 different markets. When looking at the market depth, 13,000 may sound like a lot. However, there are only about 60 different markets per game in football. So the depth is a fair bit below average.

In brief, Betsafe has plenty to offer through many different sports, but the absence of Horse Racing and Greyhounds will be a big miss for many UK punters. It could also benefit from increasing the number of betting markets available to compete with other bigger sites.

Live Betting and Streaming

You can find the live betting in their “In-play” tab at the top left on the screen. In this, you have three different methods of viewing live games. Firstly, you have the event overview. In which you will see a select event with all the markets and live stats of that game. Secondly, the calendar view. In which you can search for events based on sport, time, day and if there is a live stream. Lastly, you have the combi view. In this, you can select which sports you want to see in one long list, a cool addition to customise your in-play betting.

The whole time you will see all live events down the left side no matter what method you choose. You can also search for your specific event in the search bar in the top left.

Now the event itself, the infographic is very basic. It has plenty of stats but the design is not great at all. For such a sleek and nicely designed site, it is an eyesore more than anything. You can minimise the “Live stream” or open it as a separate tab. In this, you can see even more details and live stats about the game.

Live streaming is available if you have money in your account or had a bet in the last 24 hours.

Customer Service

Betsafe has been in the online sports betting business long enough to know that support is highly important to their overall success. They offer live chat for those that need a quick answer. If you prefer to speak to someone in person they can be contacted via telephone. You can contact them by email via their handy link. You will also find that there is an FAQ section that will answer a lot of the common questions. Many consider that Betsafe should receive a 5-star rating for their customer support. Representatives who respond to client queries are pleasant and knowledgeable.

Customer support is available in English 24/7.

• Live Chat- Typical response time 30 seconds
• Email Service- Typical response time 30-60 minutes
• Request a call-back- Typical response time 15-60 minutes

Conclusion

In conclusion, Betsafe works hard on making their online sports betting site user-friendly. It is easy to navigate around and it has such a large selection of sporting events. More than enough to please the majority of sports betting enthusiasts. They offer a good selection of deposit platforms and have made withdrawals hassle-free. They provide a lot of additional information to help their account holders with their betting activities.

We would like to see more market depth with the addition of Horse Racing/Greyhounds. They also need to bring back their welcome bonus and promotions to compete with the rest of the UK bookmakers.

All in all, there is room for improvement but it is a solid site and worthy of your time.